Down Time - The Facts!
CIS software is an online software application and is called a SaaS solution. Since it resides on a virtual server, many customers and/or potential customers ask us how often is the software solution not available for use?
Software as a service (SaaS) is a software application delivery model where a software vendor develops a web-native software application and hosts and operates (either independently or through a third-party) the application for use by its customers over the Internet. Customers do not pay for owning the software itself but rather for using it. They use it through an API accessible over the Web and often written using Web Services or REST. The term SaaS has become the industry preferred term, generally replacing the earlier terms Application Service Provider (ASP) and On-Demand. CIS is a SaaS Solution!
Obviously, there is always a potential threat that CIS Software will not be available. However, we have taken all precautions to ensure that this threat is virtually impossible. Our software is hosted by a company specializing in SaaS solutions who have redundant systems on a virtual server to guarantee ZERO DOWNTIME (http://www.opsource.net/).
However, with all that planning and preventive actions implemented, even the software Giant Microsoft goes down (see below). The history of down time on CIS Software is actually quite excellent. The only downtime that we experienced was an 11-hour downtime in 2003 when the internet across the south east of the United States was down due to major hardware failures. This failure affected all of the south east and all websites that originated from these states. Since then, we have only interrupted service for less than 5-minutes when we must re-boot our servers due to software and security updates that are very important to ensure continued security of all of our customer's information.
Our programmers only update CIS features during the evening hours of between 12:00 AM - 6:00 AM Eastern Standard Time. Software programming updates may take approximately 20-minutes. If you are a night owl working on CIS during this time, you most likely will be logged off and will not be able to log back on until the update is complete.
In conclusion, our performance record tells it all...