A COMPLETE INTEGRATED 

PAPERLESS SaaS

SOLUTION TO

MANAGING A BUSINESS

Managing an organization with outdated information, no documented management process and paper-based procedures, forms, logs and more is close to impossible in this high-speed and zero tolerance era. Managers with outdated and insufficient information end up making decisions based on a perception of the issues rather than the facts.

Our Continuous Improvement System includes a sound management process, documented procedures and a paperless CIS software solution that takes the mystery and frustration out of management. CIS is like a bridge between where you are today and where you want to be tomorrow!

Software as a service (SaaS) is a software application delivery model where a software vendor develops a web-native software application and hosts and operates (either independently or through a third-party) the application for use by its customers over the Internet. Customers do not pay for owning the software itself but rather for using it. They use it through an API accessible over the Web and often written using Web Services or REST. The term SaaS has become the industry preferred term, generally replacing the earlier terms Application Service Provider (ASP) and On-Demand. CIS is a SaaS Solution!

Challenges / Solutions

Managers must deal with a multitude of issues on a daily basis. Our Continuous Improvement System addresses all the issues. Losing a customer and finding out later that the customer had made more than 32 complaints during the last six months and no proactive measures were taken is disheartening. CIS tracks Nonconformities, Customer Complaints, Near Misses and  corrective actions and sends email notifications to responsible managers to ensure that immediate solutions are implemented and the proper customer follow-up occurs to avoid these unwanted disappointments. Additionally, CIS will follow-up to ENSURE that all action items are completed in a timely manner.

Planning and recording training, especially safety training is always difficult and managers tend to procrastinate or even forget. Records are normally incomplete at best. CIS includes a Human Resource Module and Training module that includes automatic provisions for Performance Reviews and Training. In fact; once standard training is set-up in CIS and linked with Position Titles, CIS does the rest! When a new employee is entered into the system, CIS schedules the required training and advises the managers by e-mail.

Dealing with auditors is always a challenging and frustrating experience. In many instances, we find ourselves completing mounds of paperwork before an audit; just to satisfy the auditors. CIS is designed to simplify this process. The following customer feedback explains it all:

“The biggest problem facing EDM shops is legacy production processes that are not flexible in our rapidly-changing manufacturing environment.  What we need, as legacy shops, is a quick-reference and easy-to-use system that helps us adapt to our changing customer needs and requirements.  CIS is just that.  The tab system allows us to see all aspects of continuous improvement, from Nonconformity to Customer Feedback to Inspection.  Many of our customers are requiring us to track our performance and to respond to their own record of our performance.  CIS allows us to not only be one step ahead of our customer in order to meet their needs before they ask, but it allows us to spend as little time as possible maintaining that path.  The entry system is quick and paperless.  In fact, the system can even reduce the current amount of manufacturing-related paperwork.  CIS keeps us organized, keeps our customers continually more impressed, and has even made enduring and passing audits faster and much less stressful.  From customer audits, to our AS9100 audit to the dreaded Nadcap audit, CIS made the process smooth!”   Katie Newton -  Wire-Tech Inc.

Sitting in a meeting for the eighth time to discuss a process failure that has happened seven times during the last six months (repetitive). CIS provides current and continuous statistics and reports of customer complaints, Receiving/In process and Final Inspection and nonconformities that happen throughout the process allowing for managers to address these issues the first time to prevent recurrence.

Dealing with personnel errors that result in costly mistakes only to discover that proper training was never executed. CIS includes a complete Human Resource and Training module to ensure that all employees receive the required training all the time. CIS reports past-due and pending training as well as completed training records per department, per training type or by employee.

Losing a job to a competitor because of price and not really understanding what the price should actually be in order to achieve a reasonable profit. CIS includes a Sales and Marketing Module to track and  ensure that every step of the sales process is performed. After the sale is complete, the Sales and Marketing module serves as a customer correspondence section to record and store all customer correspondence, documents, quotations and much more.

Convincing yourself that product picking errors that are discovered before shipping and corrected is “just part of the process” even though it has a negative cost impact to your profits. CIS drives improvement through a systematic and logical corrective action process that is relentless until the issue is corrected.

Having to leave for a business trip while still managing the department is a challenge. CIS keeps you connected no matter where you are and your input can be made via the internet. CIS is a global system to allow all managers to collaborate together at all times.

Failing a customer or regulatory audit for sanitation or quality management. CIS includes all ISO 9001, AS 9100 and HACCP tools to meet these requirements and in most instances is far better than your customer’s quality requirements.

Trying to solve a problem when there is no real standard process to evaluate and improve upon. CIS includes online process forms customized for your business.

Training new employees but having no standard training material and realizing that each new employee is trained differently. CIS has a simple, easy-to-use user interface that can be accessed by all employees to standardize training seminars and courses (on-line).

Sitting with a customer only to realize that their quality requirements are far more demanding than expected. CIS tracks Special Requirements including uploaded documents and pictures to ensure that all of your customer's special requirements are known and executed by all personnel.

The CIS Solution

• CIS includes a quality objectives module to be used for continuous improvement of repetitive errors, such as picking errors.

• When CIS is used properly, it is IMPOSSIBLE to fail any audit.

• CIS includes a complete set of process procedures, forms and training material to standardize the processes.

• By reviewing the testimonials from our valued customers, it is clear to see that each customer benefits from our software solution. Our software weeds out the errors and inefficiencies within a process and drives improvement.

• There are no other management tools on the marketplace today that even compare with our CIS (Continuous Improvement Software).

• CIS provides easy input forms, automated processes that actually reduce the time to collect information and allows managers to better focus on solutions and improvements to the processes as opposed to defending themselves from alligators snapping up to their necks.

• CIS issues automatic reminders to managers to ensure that their commitments and responsibilities are always honoured. We believe that most managers are committed to achieving their objectives but become unfocussed when they are faced with problems that arise on a day-to-day basis. Generally, they only require simple reminders by e-mail sent by CIS to get back on track!

CIS ð Certification is Simple